If you wish to return an item please download our returns form here.
are entitled to cancel your purchase for any reason within 14 days of receiving
the goods or the last of the goods should you have ordered multiple items and
they arrive on different days.
you wish to cancel, please notify us via the 'Contact Us' button on our
website, heading the message: 'CANCELLATION'.
is a requirement that you then return the goods with 14 days of cancellation.
Please note that the cost of returning the goods after cancellation is your
Refunds following cancellation, please see ii) REFUNDS below.
are entitled to a full refund of the goods, including the cost of basic
delivery in the U.K., within 14 days of our receiving the goods back.
you have handled the goods to a greater extent than is reasonable, or have used
them, then we are entitled to compensation for the reduction in value up to the
full contract price.
atlantic-equine.co.uk / Atlantic Equine Ltd will provide a full refund
if goods delivered are different to those ordered, and are not required, or if
the carrier fails to deliver the goods due to their own failings or loss of the
shipment, or if goods have been damaged in transit.
Faulty goods may be returned for a full
refund up to 30 days after the date of purchase.
If incorrect, damaged or faulty goods are delivered, we will ask for them to be
returned, at our expense, prior to the refund being issued.
All refunds will be processed as soon
as possible, and at the latest within 14 days of the agreement to refund.
note that refunds are made by the same method of payment that you used to pay
will accept goods returned for exchange for a different size/colour etc.
provided that the product is returned in as new condition. Shipping costs for
the return to us and re-shipment to you will be at your expense.
new size / colour etc. will not be shipped until the original has been
received back by us, unless a second payment is made. This will be refunded
if/when the original goods are received by us.
If you wish to return an items please download our returns form here.