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Privacy Policy

Atlantic Equine Ltd

www.atlantic-equine.co.uk

www.aebovine.co.uk

 

What information do we collect?

We collect data from you when you register in person in store, over the phone or on our web site by placing an order with us (whether as a guest to the site or from a personally created account). In this case, we hold a ‘legitimate interest’ in holding your data. You can however visit our site anonymously at any time.

We may also hold your data on one of our mailing lists if you have chosen to subscribe to them. This data is held by your ‘consent’ and you are free to unsubscribe at any time by contacting emailing us sales@atlantic-equine.co.uk with your name address and the email used to set up your account/place an order or by clicking the Unsubscribe button at the end of any marketing email.

What do we use your information for?

 We may use your information in the following ways:

- To personalise your shopping experience by being able to respond to your individual requirements

- To improve our service to you by evaluating feedback and information from you

- To improve our customer service and technical support

- To process transactions (your information both public and private will not be shared, sold, exchanged or given to any 3rd party company for any reason whatsoever without your consent, except for delivering the intended product or service that you have requested from us).

- To assist you in the event of a problem completing your purchase

- To send periodic emails to include email marketing – provided you've opted in to receiving marketing or you can unsubscribe from any marketing contact from us through the link at the bottom of the marketing email

- To administer a promotion or event

How long do we hold your data?

Personal data relating to transactions is anonymised after seven years and your account will be removed after seven years of inactivity Personal data that is used for marketing purposes will be retained indefinitely unless you choose to opt out

How do we protect and safeguard your personal information?

We have a variety of security measures in place to protect your personal information. These include electronic safeguards, such as encryption, and physical safeguards and security.  Card payments are encrypted by Shopify Payments, our secure third-party payment provider. No online payment information is stored by us. In store payments are encrypted by AIBS Fidelity.

Your Consent

By using our site you consent to our Privacy Policy and Terms and Conditions.

Withdrawing your consent

If you would like to withdraw your consent, please contact us directly on: Tel. +44 (0)1327 314880 or sales@atlantic-equine.co.uk Once you notify us of your request, we will respond to you as soon as possible. Wherever possible, we will anonymise all records relating to you and to your account, including all transactions and communication. 

Who has access to your data?

Access to your personal data is restricted at all times. Only our employees or trusted agents will be able to access your data. Their access and activities are restricted to the purposes outlined above.

These parties are: i) Us; we have direct access to your data.

ii) Our web designers, TDMC & Zarr Ltd,  can act on our behalf as Data Processors. This means they host our website and have access to ensure its correct function.

Changes to our privacy policy

If we decide to change or update our privacy policy, we will do so on this page. Please contact us if you have any questions regarding our Privacy Policy.

Unsolicited Email Policy

Internet user privacy is of upmost importance to us and our customers. Our success depends on our ability to maintain the trust of our customers. To this end, we have two overriding policies:

Message recipient policy

Before customers can receive email messages, advertising or promotions, customers must have agreed to receive such messages, by either purchasing from us and opting in or by opting into one of our mailing lists. Any recipient may request at any time to be removed from our list, and we will comply with that request. In addition, we will thoroughly investigate any allegations made by recipients relating to unsolicited messages. our email addresses will include mailchimp, stock&Buy, sales@atlantic-equine.co.uk.

Policy against advertising our website using unsolicited email messages

We require that all e-mails promoting our business or its products are sent only to customers who have agreed to receive such messages. We prohibit any advertising of our brand and website using unsolicited email messages. If you feel you've been sent unsolicited emails promoting our brand or website and would like to register a complaint, please email us using our contact page. We will immediately investigate all allegations made related to unsolicited messages.

Intellectual Property Rights

 

Your email address is safe with us.

We never sell or share your email address with other companies. You can unsubscribe at any time. We require that each email message sent out from us includes an easy way for subscribers to remove themselves via an unsubscribe link. If you receive a newsletter or email and decide you don't like it, simply click the unsubscribe link at the bottom of the email.

Definition of Spam Spam is unsolicited email sent in bulk. Any promotion, information or solicitation that is sent to a person via email without their prior consent, where there is no pre-existing relationship between the sender and the recipient, is spam.  

Cookies

We provide equine hoofcare products via an online service / website  that is easy to use, useful and reliable. This can involve placing small amounts of information on your computer or mobile phone or other device. These include small files known as cookies. There's a link to general advice about managing cookies at the end of this page. Cookies cannot be used to identify you personally. Here’s a link to general advice about managing cookies on different browsers. Just scroll down to Use of Cookies / How do I change my Cookie settings?  

Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are subject to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. OnlineEquine.co.uk will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page through your respective social media platform account.



Cookies
We provide online services that are easy to use, useful and reliable. These can involve placing small amounts of information on your computer or mobile phone or other device. These include small files known as cookies. There's a link to general advice about managing cookies at the end of this page. Cookies cannot be used to identify you personally.

Below is a list of cookies that are used on this Website. You can opt out of non-essential cookies at any time by emailing sales@atlantic-equine.co.uk

Change your Cookie settings
Zone1 Demo Cookies
Name: PHPSESSID
Typical content: randomly generated number
Expires: when user exits browser

Name: style
Typical content: stores the user's preference to whether they wish to view products in a list or a grid
Expires: 1 year

Name: key
Typical content: randomly generated number to remember the user for their next visit
Expires: 4 weeks

Name: allowAllCookies
Typical content: stores the user's preference to whether they wish to allow all Cookies on this Website or not
Expires: 1 year

Google Analytics Cookies
Name: _utma
Typical content: randomly generated number
Expires: 2 years

Name: _utmb
Typical content: randomly generated number
Expires: 30 minutes

Name: _utmc
Typical content: randomly generated number
Expires: when user exits browser

Name: _utmv
Typical content: randomly generated number
Expires: 2 years

Name: _utmz
Typical content: randomly generated number and information about how the page was reached (eg directly or via a link, organic search or paid search)
Expires: 6 months

For further details on the cookies set by Google Analytics, see the link below.

Cookies set by Google Analytics
Add-This Cookie
Name: _atuvc
Typical content: numeric content (e.g. 8|21) that helps you share content through social networks
Expires: 2 years

Social networking websites
Social networking websites may place cookies on your computer. Social bookmarks are a way of saving links to web pages that interest you, and sharing those links with other people. You should read their respective privacy policies carefully to find out what happens to any data that these services collect when you use them.

Read the Facebook privacy policy

Read the Twitter privacy policy

Read the Ebay User Policy

Read the Etsy Privacy Policy

Read the Amazon.com Privacy Policy

Read the TikTok for Business Privacy and Cookie Policy

Read the Instagram Data Policy

Read the Pinterest Privacy Policy

Read the Tumblr Privacy Policy

Read the Mailchimp Privacy Policy

Read the YouTube Privacy Policy
More about Cookies
For more information about how to manage your cookies, visit aboutcookies.org.