ROYAL MAIL STRIKES
Please note due to Royal Mail & Parcelforce striking, there will be a delay in collection & delivery during the following dates:
Thursday 24th November
Friday 25th November
Wednesday 30th November
All other couriers are operating as normal
We aim to dispatch all orders within 48 hours. Goods are dispatched by Royal Mail Tracked 48 hour or carrier so please allow 3-5 working days for delivery.
Delivery is charged at cost according to weight and destination, and we ship worldwide.
Please be aware that from January 1st 2021 there may be a delay in sending parcels to the EU due to the new regulations. We will endeavor to get items sent as soon as we can and will notify customers on any delays.
Ordering from outside of the UK Due to the changes on the 1st of January all orders sent out countries outside off the UK will no longer be charged the 20% VAT. This means you the customer will be liable to pay the customs and duty fees once the goods arrive in your country. The customer is responsible for making sure all the contact details on the order form are correct at the time of placing an order, this is to ensure the Customs and duty office can contact you to pay the customs and duty fees. Failure to pay the Customs and duty fees will result in your order being returned to Atlantic Equine Ltd, Online Equine or AE Bovine. This will incur a returns cost which you the customer will be liable to pay. If the goods are returned and you wish for these to be re-sent, a delivery charge along with the return charges will need to be paid before the goods are dispatched. Failure to contact us within 7 days of the parcel being return, will result in your goods being refunded, minus the charges incurred from the courier returning your goods due to failure to pay the customs and duty. This will be made clear to you via email.
If you select an item/s with free shipping and subsequently return the item for refund, you will credited minus the cost of sending out your item/s
Goods dispatched by carrier can be tracked - please provide a mobile number for tracking and delivery updates.
Delivery is free for shipments of a net invoice value of £400.00 or more going to the U.K. mainland.
We aim to hold ongoing stocks of all our products. If for any reason there is a significant delay, we will contact you, and you will be entitled to a full refund for any item or items that we are unable to despatch within your required timeframe. You are also entitled to a full refund if we are unable to deliver the goods within 30 days of your order. Alternatively, if you wish to collect your goods from us, you are most welcome to do so and there will, of course, be no delivery charge.
Scottish Highlands and Islands include the following post codes:
AB51, AB53, AB31
KA6, KA27-28 KW
PH17-26, PH30-44, PH49-50