Terms and Conditions for Atlantic Equine
Please read these Terms and
Conditions so that you can be sure of all your rights as an atlantic-equine.co.uk
/ Atlantic Equine Ltd
customer, wherever you live in the world.
i) DESPATCH TIMES
is free for shipments of a net invoice value of £400.00
going to the U.K. mainland
Delivery on all other shipments is charged at cost according to weight and
destination. Goods are despatched by post or carrier depending upon weight.
We aim to hold ongoing stocks of all our products and, wherever possible,
deliver on a Next Day basis to the U.K. mainland or as quickly as possible
after receiving your card payment or cleared funds.
Goods despatched by carrier can normally be tracked - please contact us if you
need an update on your shipment.
Scottish Highlands and Islands include the following post codes:
PH17-26, PH30-44, PH49-50
for any reason there is some delay, we will contact you, and you will be
entitled to a full refund for any item or items that we are unable to despatch
within your required timeframe.
You are also entitled to a full refund if we are unable to deliver the goods
within 30 days of your order.
ii) RESPONSIBILITY FOR SUCCESS
OF PRODUCTS / APPLICATIONS
atlantic-equine.co.uk / Atlantic
offers a wide range of products in a variety of different
categories, and whilst our trained staff will, if contacted by you by e-mail,
telephone or fax, offer you the best advice that they are able to in respect of
your enquiry, atlantic-equine.co.uk / Atlantic Equine Ltd
cannot accept responsibility for the success or
otherwise of any particular product in any particular application, and
no refund will be issued should you advise us that use of a particular
product purchased from atlantic-equine.co.uk / Atlantic Equine Ltd
has not accomplished the desired effect, unless
the product can be proven to be faulty.
iii) LIABILITY FOR LOSS / DAMAGE
atlantic-equine.co.uk / Atlantic
nor its servants, agents or suppliers can accept any liability
for loss or damage, consequential or otherwise, however caused, arising out of
the use of any products sold or in respect of any particular application.
iv) CLAIMS FOR BREAKAGES/DAMAGES
must be informed of breakages or shortages at the time of delivery. Please
provide us with confirmation of these breakages or shortages within 3 days
of the delivery, either by post, fax, telephone or e-mail.
are entitled to cancel your purchase for any reason within 14 days of receiving
the goods or the last of the goods should you have ordered multiple items and
they arrive on different days.
you wish to cancel, please notify us via the 'Contact Us' button on our
website, heading the message: 'CANCELLATION'.
is a requirement that you then return the goods with 14 days of cancellation.
Please note that the cost of returning the goods after cancellation is your
Refunds following cancellation, please see vi) REFUNDS below.
are entitled to a full refund of the goods, including the cost of basic
delivery in the U.K., within 14 days of our receiving the goods back.
you have handled the goods to a greater extent than is reasonable, or have used
them, then we are entitled to compensation for the reduction in value up to the
full contract price.
OTHER REFUNDS atlantic-equine.co.uk / Atlantic Equine Ltd
will provide a full
refund if goods delivered are different to those ordered, and are not required,
or if the carrier fails to deliver the goods due to their own failings or loss
of the shipment, or if goods have been damaged in transit (see iv), or see i)
Faulty goods may be returned for a
full refund up to 30 days after the date of purchase.
If incorrect, damaged or faulty goods are delivered, we will ask for them to be
returned, at our expense, prior to the refund being issued.
All refunds will be processed as soon
as possible, and at the latest within 14 days of the agreement to refund.
note that refunds are made by the same method of payment that you used to pay
will accept goods returned for exchange for a different size/colour etc.
provided that the product is returned in as new condition. Shipping costs for
the return to us and re-shipment to you will be at your expense.
new size / colour etc. will not be shipped until the original has been
received back by us, unless a second payment is made. This will be refunded
if/when the original goods are received by us.
goods are being purchased outside the EU, any duty and other taxes payable on
the goods are the responsibility of you the customer.
guarantee that we do not pass on any information given to us by our customers
to other organisations. We are required by the UK Data Protection Acts of 1984
and 1998 to follow tight security procedures in the storage and disclosure of
information provided to us by our customers.
The personal details that you do supply are for the sole purpose of fulfilling
your order efficiently and to allow us to offer you an enjoyable service that
matches your needs.
Your name and e-mail address will be added to our E-mail list if you place an
order with us or contact us with an enquiry, or complete the form on the
E-Newsletter Registration section of our website. This list will be used
from time to time to advise you of Special Offers, New Products, events etc.
You are free to unsubscribe from this list at any time, either by contacting
us, or by following the link at the bottom of any E-Newsletter e-mail.
x) SECURE ON-LINE TRANSACTIONS
atlantic-equine.co.uk / Atlantic
online credit card transactions take place in a safe
'firewalled' environment using the latest security technology, provided by
secure payment provider Sagepay
. We do not store any credit card or
personal details on line.
is a leading U.K. independent Payment Service
Provider for processing credit and debit card payments. All sensitive
payment card information is encrypted using the most sophisticated e-payment
software available and is sent to the bank for instant authorisation.
Transactions normally take a few seconds to be processed and at no time are
your payment card details at risk from cyber criminals. For more information
please visit their website at https://www.sagepay.co.uk/ xi) RISK AND TITLE
the event of any goods being supplied by atlantic-equine.co.uk / Atlantic
on credit or prior to full payment having been made, the
following terms will apply:
supplied by atlantic-equine.co.uk/Atlantic Equine Ltd
shall be at the
Purchaser's risk immediately on delivery to the Purchaser or into custody on
the Purchaser's behalf (whichever is the sooner), and should therefore be
Title in the goods supplied will only pass to the Purchaser when the goods
which are subject to contract have been paid in full. When payment has become
due and has not been received in full by atlantic-equine.co.uk/Atlantic
, atlantic-equine.co.uk/Atlantic Equine Ltd
shall have the right
at its absolute and sole discretion to treat the contract as discharged, to
enter upon any premises of the Purchaser, and to re-possess and remove goods
wholly or partly unpaid for.
In the event of the Purchaser becoming insolvent or of a Liquidator or Receiver
being appointed to administer the Purchaser's affairs prior to payment in full
to atlantic-equine.co.uk/Atlantic Equine Ltd
shall have the right at its absolute and sole discretion to
forthwith treat the contract as discharged, to enter upon any premises of the
Purchaser, and to re-possess and remove goods wholly or partly unpaid for.
you have any complaints about our service or products, please communicate them
to us via the 'Contact us' form or write to us at:
Equine Ltd, Unit 5A, Low March, Daventry, Northamptonshire NN11 4SD, U.K.
will do everything possible, and reasonable, to address the issue(s) you have
website design, text, graphics and the selection and arrangement thereof, and
all software Copyright 2017 www.atlantic-equine.co.uk , ALL RIGHTS RESERVED.
Permission is granted to copy electronically and to print in hard copy sections
of this website for the sole purpose of placing an order with www.atlantic-equine.co.uk /Atlantic Equine Ltd
or using this website as a shopping vehicle. Any other
use of materials on the web site, including reproduction for purposes other
than the above-noted, modification, distribution or replication, without prior
written consent of www.atlantic-equine.co.uk/Atlantic Equine Ltd
xvi) U.K. LAW
purchases made on this site are governed by UK law.
xvii) STATUTORY RIGHTS
terms and conditions do not affect U.K. consumers' statutory rights.
xviii) ERRORS AND OMISSIONS
and omissions excepted.
Copyright © Atlantic Equine Ltd (2017). All rights reserved.
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